The Quality of Service Delivery and Customer Satisfaction - The practice and Case of Banking Industry

de Mekonnen Awoke, Habtamu
État : Neuf
48,16 €
TVA incluse - Livraison GRATUITE
Mekonnen Awoke, Habtamu The Quality of Service Delivery and Customer Satisfaction - The practice and Case of Banking Industry
Mekonnen Awoke, Habtamu - The Quality of Service Delivery and Customer Satisfaction - The practice and Case of Banking Industry

Ce produit vous plaît ? N'hésitez pas à le dire !

48,16 € dont de TVA
Plus que 1 exemplaire(s) disponible(s) Plus que 1 exemplaire(s) disponible(s)
Livraison : entre mardi 31 mai 2022 et jeudi 2 juin 2022
Vente et expédition: Dodax

Autres options d'achat

1 offre à 48,25 €

Vendu par Dodax

48,25 € dont de TVA
État : Neuf
Livraison gratuite
Livraison : entre mardi 31 mai 2022 et jeudi 2 juin 2022
Afficher autres options d'achat

La description

Those organizations providing service are demanded to assess frequently the quality of their service delivery. By doing so and adjusting their service performances according to the expectations of their customers enable them to survive, compete and ultimately assist them to sustain in that business line. Currently, organizations are attempting to achieve increased customer satisfaction by focusing on the quality of the service being provided. This book, therefore, demonstrates the technique to assess the quality of service delivery and customer's satisfaction of bank industry. The author used descriptive survey research design to acquire pertinent and appropriate answers for the research questions. A total of 100 respondents were selected based on convenient sampling method and questionnaires were designed based on SERVQUAL model for measuring customer perceptions and expectations of service in five dimensions of service quality that consists of tangibles, reliability, responsiveness, assurance, and empathy. The data was analyzed by using descriptive statistics and SPSS version 16.

Contributeurs

Écrivain:
Mekonnen Awoke, Habtamu

Détails du produit

Biographie:
Habtamu Mekonnen Awoke was born in Dembecha, Ethiopia, on March 21, 1984. He earned his master's degree in Business Administration (MBA) from Mekelle University in 2010. Now, he is a lecturer at Wollo University, College of Business and Economic, Department of Management
Langues:
Anglais
Nombre de pages:
88
Type de média:
Souple
Éditeur:
VDM Verlag Dr. Müller

Données de base

Type d'produit:
Livre de poche
Date de publication:
16 août 2010
Dimensions du colis:
0.22 x 0.15 x 0.005 m; 0.177 kg
GTIN:
09783639280807
DUIN:
TVF113BSQKH
48,16 €
Nous avons recours aux cookies sur notre site internet afin de rendre votre visite plus agréable et ergonomique. Nous vous invitons ainsi à cliquer sur "Accepter les cookies" ! De plus amples informations sont disponibles dans notreDéclaration de protection des données.